"X Ray Dept Appointments - Is there anybody there,..."

About: Queen's Hospital, Burton Upon Trent

I was referred to X Ray Dept at Queens by Ashby Health Centre late afternoon on 2/10/14 and told to telephone for an appointment in case of a fracture. Does that sound simple? I commenced phoning at 9.15am. One and a half hours later 3/10/14 and I'm still trying to get past the X Ray Dept answering machine and nobody is ringing me back from my messages. I tried to get the main switchboard to get through for me and they failed twice so they put me onto some Patient Complaint and Assistance(?) line and that was an answerphone too. I left a message on the complaint line to the effect of "are they all dead on the floor in there or what; is it better to try and emigrate taking my possibly broken foot with me rather than keep trying to make contact with the X Ray Dept?" When I eventually spoke to a live human being, it was like "what's the problem"? So somebody drove me in 14 miles and the waiting room was nearly empty and any number of white suited and blue suited assistants were happily walking around not looking stressed. Which is more than can be said for me. There is no Dept box for X Ray Dept below. Getting to this survey was difficult enough on line so it's probably not being read or maybe the answerphone is reading it.

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Response from Queen's Hospital, Burton Upon Trent

Dear Mr Harley Thank you for posting your comments. We are sorry that you had difficulty access our services at Queen’s Hospital. We are aware that you have been contacted by both departments within a timely fashion and your appointment has now been arranged. The X-ray and Patient Advice Liaison Service (PALS) always check their answer machines at periodic times and call back. If you require any further assistance please contact the PALS directly on 01283 593110 our service is available Monday to Friday 09:00 – 16:30. Kind regards Pals Team

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