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Dissatisfied with some of the treatment

Story from nhs.uk

"Dissatisfied with some of the treatment"

About: Royal Blackburn Hospital

On arrival at Blackburn Hospital ,I was taken into the Trauma unit having not passed water for nearly two days only blood ,then take to a ward where I was dealt with by two male nurse They where brilliant one had to change the catheret because of blood clots then taken to another ward and told I would be in for two nights to assess me ,next morning about 10 o'clock the nurse asked me if I would like a wash ,which I never got until late afternoon , till I had a wash I was lying in blood soaked pants which I think is very bad then they told me I could go home and gave me pills to take ,the next day I get a phome call to go to the hospital and pick up so antibiotics as the result of the blood test showed I had a infection ,as I was in no fit state to drive my wife tried phoning the hospital back to get the perscription through our gp couldn't get through ,so our doctor got the medication ,which turn out to be wrong then a nurse phones from the hospital again wanting to know why I didn't come in after a lot of fuss I got the right medication I think they sent me home to soon they should of waited until the result of the blood test ,really a right mess up

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Responses

Response from Royal Blackburn Hospital 9 years ago
Royal Blackburn Hospital

Submitted on 06/10/2014 at 15:31
Published on nhs.uk on 07/10/2014 at 04:00

Dear Anonymous Many thanks for your feedback on your experience of our Urology service at Royal Blackburn Hospital, and thank-you for taking the time to do so. I would like to pass your concerns onto the relevant team along with your praise for the two male nurses so would really appreciate you emailing/ contacting me to advise which ward you were on? I am very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for commenting and best wishes on your recovery Wendy Stobbs, Patient Experience Facilitator

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