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Passing of GP referral letter

Story from nhs.uk

"Passing of GP referral letter"

About: Nuffield Health, Cambridge Hospital

The hospital seem unable to pass a faxed referral letter from their main switchboard fax number to the applicable department. It took 5 phone calls to the hospital and 4 phone calls to my GP for me to sort out. In the meantime, I have been in a world of pain all week.

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Responses

Response from Nuffield Health, Cambridge Hospital 9 years ago
Nuffield Health, Cambridge Hospital

Submitted on 04/10/2014 at 10:11
Published on nhs.uk on 05/10/2014 at 04:00

Dear Mr Brunyee, Thank you for taking the time to bring this clerical issue to our attention. We take situations such as this very seriously and apologise for the delay that this has caused to your recovery. I will be feeding this situation back directly to the customer care team at the Cambridge hospital, so they can make changes to processes to ensure that such a delay does not occur again. If there is anything in particular you would like to elaborate on please do not hesitate to contact us via Hospitalfeedback@nuffieldhealth.com On Behalf of Nuffield Health may I once again apologise for the delay that you have experienced and for taking the time to present this feedback on the NHS choices website. With Kind Regards, Ben Nuffield Health Consumer Care

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