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My Mothers stay in A2

Story from nhs.uk

"My Mothers stay in A2"

About: Rotherham Hospital

My Mothers recent stay and discharge from A2, First of all the all the staff were very courteous and helpful, however we were informed the day before her discharge, she would be transferred to a rehabilitation centre. My 88 year old disabled Mother was discharged ar 9.30am and sat in the discharge lounge until 6pm, she had no idea what the delay was. After making various calls to the Hospital to find out what was going on i.e Transport, discharge lounge and eventually the pharmacy, where I discovered the prescription had not been received by them until 4pm. I realise that this is a very busy hospital, however, there does seem to be a total lack of communication between departments.

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Responses

Response from Kerry Hollingworth, Corporate Affairs Officer, The Rotherham NHS Foundation Trust 9 years ago
Kerry Hollingworth
Corporate Affairs Officer,
The Rotherham NHS Foundation Trust

Submitted on 09/10/2014 at 18:02
Published on Care Opinion on 10/10/2014 at 16:30

Hello my name is Anne Crompton and I am Deputy Chief Nurse at TRFT. I am very sorry to hear that your mother’s discharge was delayed due to a lack of communication between departments. Please pass my sincere apologies to her.

As a result of your feedback I have asked Lead Nurse Claire Newey to speak directly to staff on the discharge lounge and reminded them that they are required to complete a checklist before patients are transferred to them. Part of this check is to ensure that prescription charts are in Pharmacy and that medication has been ordered in a timely manner. I have also asked that they improve their communication with patients as it is not acceptable that your mother did not know what she was waiting for. I have also asked that Claire Newey reviews practice on the discharge lounge in order to ensure that the correct pathway is followed.

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