"A&E with a back/shoulder and rib injury after..."

About: Bedford Hospital South Wing

My other half had a bad fall on a Sunday and as is typical for him, he did not want to disturb anyone. By midweek it was clear that he had injured his back/ribs/shoulder and hip. Wednesday eve he was so bad I insisted on driving him to A&E. The service we received was the worst I have ever come across. We waited for over 2 hours (fair enough, it is A&E after all). The consultant who finally saw us was: 1) very dismissive 2) totally disinterested 3) did not take the time to try and understand the problem 4) was hard to understand and did not make himself clear 5) was moaning to the nurses that he hadn't had a break and just wanted to go home I quote: ' We don't do anything for the ribs so there is no need to check those. I think you have a muscular problem. Go home and take pain killers and rest. ' We insisted on an Xray which revealed that my husband's back has a 'step in it' but that this is supposedly an old injury. Bear in mind he has never had problems with his back nor is he aware of any old injury. We were told to make an appointment for a CT scan which was to be 10 days later. So someone in severe pain with a suspected back injury is sent home to wait for 10 days for a CT scan? So I was even more worried and confused at this point. What did it mean? Step in the back? The consultant was so unclear and I was now seriously concerend. I took him to the GP the next day to see if he could speak to someone and transfer us back to A&E which was duly done. Once again we spent hours in A&E to achieve only 1 thing.... a CT scan. This showed the same step in the back and we were once again told that this was an old injury. Can this be true? Why did no one take the time to run through the scan? How can this be possible? I'm not a doctor but I do know that some professionals are better than other and consultants/doctors should take the time to explain and put the patients mind at rest. Something to me doesn't feel or seem right! I say again he has not had a previous back injury! The consultant then preceeded to tell us that an MRI scan would be arranged over the next few weeks. In the meantime I am non the wiser. Words fail me. So as I sit here today I still do not know what to make of his back injury or his ribs/shoulder/hip... some of which no one even looked into. He is in severe pain and his back is definitely not right. I do not believe that the injury is an old injury. I feel extremley aggrieved that we are not being treated as I would have expected... with dignity and respect.

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Response from Bedford Hospital South Wing

Hello, Thank you for taking the time to let us know about your experience at Bedford Hospital. I am sorry to read that it did not live up to the standards you and your husband would expect. If you would like to discuss your visit you may find that the best way forward is to get in touch directly with our Patient Advice and Liaison Service team (PALS) as detailed on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints. The PALS team will also do their best to direct you to someone who will be able to answer any medical questions you have. You can contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to: PALS Bedford Hospital NHS Trust Bedford MK42 9DJ I will pass your comments on to the A&E department because as a hospital we appreciate all feedback, good or bad. If you would like to discuss this or anything else further, please feel free to get in touch directly. Thank you once again for sharing your experience at Bedford Hospital on NHS Choices. Ellie Taylor Communications Officer Bedford Hospital NHS Trust Communications@bedfordhospital.nhs.uk

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