About: Leicester Royal Infirmary

I had my 2 teeth out on 25/09/2014. After 2:00pm Seen by main Dr. It was difficult for him take my one on the top teeth he did taken time but he did it but he can't stitches my damage gums he give me open appointment to see him by any problem be coz he couldn't cop off I got scleroderma sclerosis and had a Kidny failure can't open my mouth widely coz off my Madical connection. After 4days I find I'm still blinding so ring and ask can I come to see the Dr. Coz off I'm still have problems like blinding shores and pain so I gat lots off question and answer I need to see my local dentist I spok my local dentist they told we can but in your Madical condition we do mor so spoken my GP I book a appointment with emergency after 6day off my teeth come out so Dr. Told go back to Maxillofacial again and asked for emergency I call again book appointments by someone book for me at 2:00pm on 02/10/2014. I want wait for 75: minutes after I ask on desk Howe long they sad sorry we can't find your fils I ask if you can't find my files so do I need to waiting for all day be coz we need to go to gat my kids from school see ask nurse unchanged I explain all again to her see Evan don't understand me so I ask when you find my files please contact me on my phones details and see takes my contacts details. And I'm still did not receive any thing from Maxillofacial department.? As My Madical condition I can't even go any private if I go Nhs can't help me if Gose any things wrong from private treatment. So don't know what do I need to do.? But i can only say on the and my west blood going on my stomach be coz I can't kip take outside Evan in midnight so I'm kip slowing. If is any infection comes to me I can only blame Maxillofacial department.? Thank you kind regard.

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Response from Leicester Royal Infirmary

Dear Reviewer Thank you for taking the time to provide this feedback. We’re really sorry to hear you had a difficult operation. And upon visiting Maxillofacial, we’re very sorry that you had a long wait and that we didn’t have your health record. We’re not sure if this will help, but information about health records can be found here: http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/overview.aspx If you want to contact Maxillofacial directly please call 0116 256 3525 or 0116 256 3526. The opening hours are Monday to Friday, 8.30am - 5pm. On the other hand if you want to submit a complaint please visit this page: http://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ We’re sorry again that you have had a difficult experience and very much hope this can be resolved. Sincerely Communications Team Leicester’s Hospitals

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