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HSG in Radiology Department

Story from nhs.uk

"HSG in Radiology Department"

About: Trafford General Hospital

I attended the radiology department yesterday for an HSG appointment. I would like to highly commend the staff that I dealt with at the hospital. I got stuck in traffic on the way to my appointment and was feeling quite stressed about it. I rang the department and was worried they would tell me that I would have to miss my appointment. The lady I spoke to was very kind and reassuring. Upon arriving for my appointment the radiographer and her assistant were brilliant. They put me at ease and explained the procedure fully to me. I felt safe and confident with them and felt involved in what was happening. Even though the procedure was a little uncomfortable at times I was ok as the radiographer continued to check if I was alright and continued to inform me what was happening. A really good experience for me of patient centered care. Thank you very much.

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Responses

Response from Manchester University NHS Foundation Trust 9 years ago
Manchester University NHS Foundation Trust

Submitted on 03/11/2014 at 09:46
Published on Care Opinion at 13:06

Thank you for your comments posted on the Patient Opinion website regarding your care at Trafford General’s Radiology Department. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that the staff in the Radiology Department made you feel at ease and fully explained the procedure to you. We are also pleased to note that this helped make your patient experience better. We can assure you that we have passed on your thoughts to the Radiology Department and to the staff involved in your care.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Trafford General Hospital 9 years ago
Trafford General Hospital

Submitted on 03/11/2014 at 09:47
Published on nhs.uk on 04/11/2014 at 03:00

Thank you for your comments posted on the NHS Choices website regarding your care at Trafford General’s Radiology Department. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that the staff in the Radiology Department made you feel at ease and fully explained the procedure to you. We are also pleased to note that this helped make your patient experience better. We can assure you that we have passed on your thoughts to the Radiology Department and to the staff involved in your care. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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