"Urgent Care Unit"

About: University Hospital Lewisham

I attended the urgent Care Unit at Lewisham because I had had an operation on my ear and was told that should I get any pain or infection I should see my doctor immediately or go to A&E. After a day of emailing, texting and trying to phone Rushey Green Group practice to get an emergency appointment they finally contacted me to tell me to queue up at 2pm to get an appointment or they could make one for a week's time. Having been in bed all weekend with a high temperature and feeling unwell and in pain, not withstanding ENT's instructions, I told them I would visit A&E instead. This produced an email saying I would have to wait hours at A&E and should attend the surgery and queue for an appointment. I decided to give Lewisham's Urgent care Unit a try. From the moment I arrived I was treated courteously and eventually saw the GP doctor who thoroughly examined both ears and told me what the problem was and provided me with strong antibiotics, and instructed me what further action I needed to take. I was in and out within an hour. Obviously one should visit the surgery where possible but when your own surgery is unable to provide proper care I would thoroughly recommend Lewisham. I seem to be visiting various departments at Lewisham quite frequently, lately, and always get a 100% standard of care.

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Response from University Hospital Lewisham

Thank you for your positive feedback following your visit to our Urgent Care Centre. We always strive to give the best possible care for our patients and I am always pleased to hear when we have achieved this. I also appreciate your comments regarding the Emergency Department not being the best place for your care and that you had tried, unsuccessfully, to access your GP before attending our department. I can appreciate how frustrated you must have felt when you arrived in the department and, therefore, for us to have been able to see you and treat you within an hour must have been quite a relief. Thank you again for your positive feedback about our department and the hospital, as a whole. Ann-Marie Coiley, Senior Matron Emergency Pathways

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