"Broken ankle"

About: Sunderland Royal Hospital

After falling and breaking my ankle, i was told by staff on reception in A and E, to " Walk down to urgent care and i would be seen there". This was after i told them i could'nt stand on my foot as it was way too painful and swollen up .They told me to wait then and a porter would be called, with a wheelchair to take me. The porter did nothing else but moan about having to push me to urgent care down the road, and at 1 point my boyfriend took over. Very unprofessional, as the nurse behind reception in A and E was eating some sort of snack and had a couldnt be bothered attitude. However staff inn urgent care couldn't have been better, friendly, caring, knew what they were doing.. I was in a cast for 6 weeks and my ankle was broken, who knows what would have happened if i walked on it,like they told me to. At arrival in A and E it was empty in the waiting area.

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Response from Sunderland Royal Hospital

Thank you for taking the time to leave your comments. We are extremely disappointed that your experience was not as it should have been and would like to offer you the opportunity to discuss this with Directorate Manager for the A&E Department. If you would like to do this, please contact the Patient Liaison and Advice Team either by email (pals@chs.northy.nhs.uk) or phone (freephone 0800 587 6513).

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