"Very efficient service but signage misleading"

About: Bishop Auckland Hospital

After a fall from my mountain bike at Hamsterly forest I was looking for a hospital to treat my injuries. The nearest appeared to be Bishop Auckland. However when driving near the hospital all of the road signs stated "no A+E", which made me think I could not attend to get my elbow wound treated. I'm not sure if this is just a terminology misunderstanding on my part, but it was only upon checking the NHS website via my mobile phone (which suggested that there was A+E) that I decided to visit the hospital. Upon arriving at the main entrance I looked for some kind of reception desk to ask if I could have my arm treated, but could not find anything. The whole hospital seemed deserted! Eventually I found a nurse who pointed me toward the "critical care" unit, which turned out to be what I would expect A+E to look like! After actually finding the correct unit, I have to say the treatment I received was excellent. I was efficiently assessed, x-ray'd and treated all within a reasonable amount of time. Thank you to all of the staff who helped me.

Story from NHS Choices

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to the Urgent Care Centre at Bishop Auckland Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Urgent Care Centre. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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