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Pleasant and competent staff, long wait, expensive...

Story from nhs.uk

"Pleasant and competent staff, long wait, expensive..."

About: Victoria Infirmary (Northwich)

Attending VIN on a Monday is my only option for phlebotomy due to work commitments. This is not the first time that I have had to wait well over an hour for a blood test. I would suggest that this department is under resourced. Parking fees are also unacceptable as there is no alternative free parking nearby.

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Response from Victoria Infirmary (Northwich) 9 years ago
Victoria Infirmary (Northwich)

Submitted on 06/10/2014 at 11:52
Published on nhs.uk on 07/10/2014 at 04:00

Thank you for sharing your concerns. The phlebotomy service at the Victoria Infirmary currently operates on a ‘walk in’ basis which can see a variety of different numbers of patients throughout the day. The Trust is currently reviewing the service and looking to improve the process for both patients requiring urgent and routine blood tests. I am unsure if you require blood tests regularly or intermittently. If you would like to contact the customer care team on 01270 278098 with your details then I will try to help you. In relation to the car parking fees, the money raised from these charges enable us to provide safe car parking facilities for our patients without compromising the delivery of care. We would be happy to provide further information about our car parking charges if you would like to contact us. Once again thank you for sharing your concerns. Sue Hamman, Professional Lead, Diagnostic & Clinical Support Services

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