"Extremely Angry!"

About: Newark Hospital

Recently took my 14 month old daughter who had fallen over and was hysterical. I advised that she hit her face and that it seemed she was really struggling with her arm. Firstly the nurse stated to me that she just sounded tired and not in any pain. I know my daughter and knew she wasn't right. Then I was made to feel awful because I had not given her any calpol. Even though she was that upset I couldn't get any down her.. But the reason why I am incredibly angry is because even though I told the doctor she had hurt her arm, they wouldn't even look at it. Because she was able to move it when she was walking round they told me it definitely wasn't broken. I go home having all my faith in the dr however it was obvious that she was struggling. She wouldn't hold anything with it or put any pressure on it. On Monday I took her to Grantham A & E who were wonderful and discovered my little girl had fractured her arm and has had to have it plastered. So Newark hospital left my 14month old daughter with a broken arm for 4 days ! It is a minor injuries unit who are supposed to deal with breakages but clearly this is not the case!!

Story from NHS Choices

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Response from Newark Hospital

I write to acknowledge receipt of your comment on the NHS Choices Website. We would like to discuss your concerns further. If you would like to contact the Patient Experience Team on 01636 - 685692 (direct line). For information our opening times are 8:30 a.m. until 5:00 p.m. Monday to Friday. Thank you and we look forward to hearing from you.

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