"Consultants, midwives, doctors ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

Consultants, midwives, doctors all seemed to work well together and I was not given unclear or conflicting information - this helped a lot! Also I found doctors and consultants easy to talk to, not intimidating.

What could be improved

I think that apointment and waiting times could have been better - eg appt at 2pm, but actually seen at 4pm, for example - I don't mean that this should mean doctors should rush patients, but there must be a reason for clinic running over time on a regular basis and this would need to be addressed.

Anything else?

I would recommend this maternity unit and all the wonderful staff and expertise here - maybe not appreciated enough, eh?

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for your kind comments. Your comments have been passed onto the department concerned.

Your feedback regarding your waiting time has also been passed on. We apologise for the time that you were kept waiting, there may have been very good reasons for the delay, however from your message we assume that you were not kept informed as to the reasons.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

To find out more about your local hospital visit www.uhmb.nhs.uk

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