"the hospital was very clean and ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

the hospital was very clean and very friendly.

What could be improved

when ringing for test results no one picks up the phones think you sould have more peopel on the phones that can help very dissapointed whith this service!!!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Lancaster Infirmary

Thank you for taking the time to leave a comment about our services. We have passed on your comments about the cleanliness and friendly attitude to the teams concerned.

We have also passed on your feedback regarding the answering of telephones.

If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful