"I was taken completely good care of"

About: Royal United Hospital / General medicine South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I am a taxi driver and whilst I was driving last July I had a stroke. For some reason I drove to where my mother lives where I then collapsed on the floor. A neighbour who is a maternity nurse took control and called for help, I was then taken by ambulance to the Royal United Hospital in Bath.

Here I was taken completely good care of, so much so that I am now back at work driving my taxi.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Pilot216

Thank you for taking the time to share your experience. I am so glad to hear that you have made such a good recovery.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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