"I have only the highest praise for the ambulance service"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I have only the highest praise for the ambulance service, particularly the paramedic who came to my rescue. I collapsed and was unconscious when my partner called for an ambulance.

The paramedic arrived in a first responder car and, after checking my blood sugars and blood pressure which were both low took me to Dereford A&E. After further checks at the hospital I was discharged and went home to eat and rest as I collapsed because I have overdone things without taking proper meal and rest breaks.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Only602

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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