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Received first class attention when I went for my appointmen...

Posted By Closer317

"Received first class attention when I went for my appointment"

About: University Hospital Ayr / Respiratory Medicine

(as the patient),

I received first class attention when I went for my appointment. From handing my appointment letter to the receptionist to seeing the doctor everyone was fantastic. The nurses really looked after me, got me a glass of water, provided a wheelchair for me and wheeled me around for the different checks I had to have.

I was at the hospital for 3 hours – everyone was the same, they all made me feel at ease.

My daughter who came with me and is a nurse herself, said ‘wow’ to the level of care I received.

I have a follow-up appointment at Crosshouse Hospital, I was worried about the appointment at Ayr and would have worried about the next appointment but I feel much easier about it now.

Thank you to all the people at Ayr for looking after me so well.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/10/2014 at 09:59
Published on Care Opinion at 14:18

picture of Eunice Goodwin

Dear Closer317,

It is heartwarming to hear that your had a good experience all round, it is what we would like for everyone. I will make sure this is brought to the attention of the managers and staff. They will really appreciate that you took the time to let us know you were happy with your care, thank you so much.

Kind regards,

Eunice

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