"Lack of communication in urology"

About: Lister Hospital

Earlier this year I was referred to urology for kidney stones. A quick turnaround from GP to hospital resulted in a speedy appt with a wonderful consultant. Lots of tests later and a decision was made to try lithotripsy at QEII. The first of these was 14/8/14 and was told the next would be two weeks later. Eventually an appt arrived for 5 weeks later. By this point, I had been at A and E for the pain, and consequently my Consultant admitted me via A and E for a change in procedure. On 9th Sept a decision was made to remove the stone the following week. I was admitted for day surgery on 18th Sept. As they had to insert a stent, I was told by my consultant that I would have this removed in 2 weeks - and on 26th Sept I received a letter from the consultant confirming this and the name of the person who would do it. I telephoned urology waiting lists this morning - only to discover to my horror that I wasn't on any list at all for this to be done - and indeed my records still showed I was having the lithotripsy. The lady told me that it wasn't on my notes that I'd been admitted into hospital and had the other surgery - nor that I needed a stent removing. She assured my she would call back later today to clarify the next stage - I am yet to receive a call. I find it quite horrifying that within the very same hospital, under my name, there isn't a record of my two recent admissions into hospital - once of which was for surgery - and also my visit to A and E. Furthermore - when I read the consultant letter to her - which I have, as does my GP, she confirmed there was nothing on her files. Meanwhile, I am now left not knowing a) when this stent will be removed (it has always been painful and is become more so) and b) when I can return to work - as I have now had 5 weeks off without pay. Clearly if my consultant requests a procedure within a time scale, then there is a reason - and I am disappointed this has not been done. No-one on the phone seems to be able to help me and no-one returns any calls.

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Response from Lister Hospital

We can help, as clearly this needs to be sorted - and quickly. If you email us at generalenquiries.enh-tr@nhs.net, we can ensure that the urology team address these issues as a matter of urgency. We're sorry that you've had these problems, but hopefully we can get things back on track for you asap.

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