About: Bmi - The London Independent Hospital

I attended an appointment through chose and book to see a specialist about having a spinal epidural, i found the reception staff and nursing staff to be very helpful, right from the start they made me feel so welcome. Unfortunately i still had to wait some time to be seen, the specialist then refused to give me the treatment i needed, saying they didn't do that type of epidural, then they said they do it sometimes, then started telling me that people come to get it done because there isn't much waiting time, then they said its because i had seen a previous specialist who had originally diagnosed the treatment, then they said they could do it but would have to send me for more scans etc, even though i said i had all up to date scans and reports with me!?! . My appointment was interrupted by the dr's mobile phone, then again at the end of the appointment, i was in mid conversation when they took the call for the second time, i didn't get the chance to finish the conversation. So now i have to go back to my GP to get referred again, i have to wait another ninety one days just to get a consultation, i am not happy, i feel fobbed off, i was more than happy to pay for the treatment too, i wasn't even offered that even though i suggested it!. I left confused, i wanted to ask more questions but the doctor was too busy on the phone.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bmi - The London Independent Hospital

On behalf of BMI Healthcare please accept my sincere apologies for any inconvenience caused to you during this time. All our consultants are self-employed and work under our practising privileges policy rather than being employed by BMI Healthcare. I am sorry you felt that your consultant’s care did not provide you with the service you expected but would like to reassure you that our consultants are well established with a great deal of experience both within the NHS and the private sector. I would be happy to look into this further with the consultant. If you’d like me to do this please can you get in touch with me on 0207 780 2504 so we can discuss further. Kind regards Justine Eastbury Administration & Governance Office Manager, BMI Healthcare

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful