"Copy of email sent to Arrowe Park Hospital Wirral"

About: Arrowe Park Hospital

I visited ward 32 cardiac care today 28/09/2014 at dinner time. The nursing I observed there was exemplary. The atmosphere on the ward was cheerful and caring. In particular an elderly female patient was being hand fed by a young nurse with tact understanding and care. The nurse did not rush at all and gave cheerful encouragement throughout. After finishing, the nurse tidied around, made her comfortable and even found a cuddly toy for her to hold. Her grandchild could not have done better. If the nursing standards on this ward is found throughout the hospital, Arrowe Park must be one of the best in the UK.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. We are proud of the care that you observed. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in Ward 32. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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