"CAMHS let my child and family down"

About: South West Yorkshire Partnership NHS Foundation Trust / Child and adolescent mental health

(as a parent/guardian),

My child who has ADHD eventually got to see someone at camhs due to the sheer persistence of the SENCO at school, My child has had meds altered 3 times and they are still unsettled.

At the last appointment in July my childs meds were changed again but we were told that my child would have to have a follow up before a repeat prescription could be given.

It got to the end of August and I still didn't have a prescription so I called in to be told that I would definitely get an appointment letter in the post.

It got to the point where I had 10 days meds left so phoned and phoned, eventually someone returned my call and assured me that the doctor would get back to me. Now down to 3 days left and still no prescription. I was then assured on the Thursday that I could collect the prescription would be ready to collect on Friday. I went for the prescription on Friday, they close at 5, only to find they had all gone home! ! I spent the weekend on the phone to 111 and visited the on-call doctor, who although very helpful couldn't help me. When I spoke to camhs after the weekend they couldn't explain why nobody was there. I feel very let down by the service and system and now have my child at home as they have been excluded.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Customer Services Manager, South West Yorkshire Partnership NHS Foundation Trust

We are sorry to read that your experience of our services was not a positive one. We really value feedback and would welcome the opportunity to look into the issues you raise and to discuss this with you. Please contact our customer services team via the Trust website http://www.southwestyorkshire.nhs.uk/about-us/contact-us/how-to-reach-us/ or email customer.servicesswyt@nhs.net.