"Administrative errors at Lancaster"

About: Royal Lancaster Infirmary

(as the patient),

Basically loss of documentation, waiting too long to get an appointment (illness got worse). Catalogue of administrative errors and continuous lack of information as to when treatment as an outpatient at the local hospital will be available.

This happens continuously that I have given up with treatment and have gone on long term incapacity and disability living allowance as I am no longer fit to work.

If I could get some treatment I could probably return to work, but due to the appalling service provided by the Lancaster health authority I am now no longer able to work.

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Response from Royal Lancaster Infirmary

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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