"Thanks NHS 24 Helpline."

About: NHS 24

(as a friend),

When I called up I was nervous and uncertain of what information I would need to give and what I would be instructed to do. I found the service a massive comfort. In a time where I felt like bursting into tears and curling up in a ball - I soon felt calm, and ready to take on whatever challenge was going to come next.

The woman who spoke at the end of the phone was lovely, calm and was constantly checking up that I was ok even though I wasn't the patient. I was talked through every step and felt that I could ask questions, no matter how silly. I soon came to feel relaxed and collected making the situation a lot easier to cope with.

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear Betsy19

Thank you very much for providing positive feedback on your experience of using NHS 24. I am very pleased to note that our staff continue to provide an excellent level of service to persons who require to call NHS 24.

If you wish to provide me with any additional information in order to enable us to identifiy the staff member(s) who managed your call, please do not hesitate to do so. This would enable NHS 24 to share your positive feedback directly witht the staff involved. I can be contacted by email at patient.affairs@nhs24.scot.nhs.uk or by telephone on 0141 337 4582.

Thank you again for taking the time to provide positive feedback via Patient Opinion,

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

0141 337 4582

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