"Attention left a lot to be desired"

About: Derriford Hospital / General medicine South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I suffered a stroke, the ambulance responded quickly and I was taken A&E at Derriford, the department was not busy but, it took over 40 minutes for me to be admitted for a scan. Time was wasted at a critical time!

The attention provided by Doctors (not nurses or HCA's), left a lot to be desired, there was an arrogant and non responsive attitude from doctors and their trainees.

The trainees following the Consultant around had a distinctly unprofessional manner.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear MarthaM

Thank you for taking the time to share your experience. I hope you are recovering well.

Unfortunately I cannot comment on your concerns with the hospital. However I am glad to hear that our ambulance staff arrived to you quickly.

Thank you again for providing feedback on our service.

Kind regards


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Response from Stroke Association, Stroke Association

Hello Martha

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. Stroke Association is the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke in any way. You may want to know more about stroke and its effects, be looking for practical information and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area by contacting the Helpline.

We were sorry to hear of your stroke and that you feel you did not receive good care. It may be helpful to contact the Patient Advice and Liaison Service (PALS). PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS at Derriford Hospital on 0845 155 8123 / 01752 439884 or email them at plh-tr.PALS@nhs.net.

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services, read or listen to other people’s experiences and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join the Talkstroke discussion group where you can share your experiences with other people who have been affected by stroke.

I hope that this is helpful and that you are now getting the support that you need to make the best recovery possible.

Stroke Information Service


Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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