"Guidelines guidelines guidelines."

About: Calderdale Royal Hospital

I am currently 5 weeks away from my due date and can say the support I've received leaves a lot to be desired. I am someone who has been treated for anxiety issues for 10 years, yet this is practically rubbished when talking to certain members of staff within the maternity service. Everything is set by some invisible 'guidelines' that are one size fits all. Pregnancy is as individual as the woman. Some of the staff are incredibly patronising and condescending and don't seem overly bothered by any concerns you might have. This makes me very worried for when the time comes to have my son, especially as this is my first pregnancy. I must point out that my consultant is fantastically supportive, and other staff should follow her example. More like her please.

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Response from Calderdale Royal Hospital

We are understandably very disappointed to hear of your poor experience of our services and that, with the exception of the consultant, you have clearly not felt adequately supported for your ongoing anxiety issues. We are really sorry that you have not been given the level of support you should receive and we would welcome the opportunity to investigate the issues you raise. If you would like us to do this on your behalf, please contact our Patient Advice and Complaints Service on 0800 013 0018, or 01484 342825, or by email to patientadvice@cht.nhs.uk, where our staff will be pleased to help. We certainly hope you have a much more positive experience when your son is born, and take this opportunity to offer you our best wishes.

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