About: Royal Blackburn Hospital

This hospital needs to improve their services I have been a regular visitor for about 3 weeks to this hospital to my mum and I have seen the nurses are taking very long time to respond to patients when they need changing, switching off the loud noise drips machines, or calling buzzer etc. Also the doctor's needs to give individual patient extra time and importance so they can fully understand the situation of the patient, no matter how much busy they are or short of staff. This is a part I found the hospital is lacking and really needs improving.

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Response from Royal Blackburn Hospital

Dear H. Miah Many thanks for your feedback on your experience of our hospital at Royal Blackburn, and thank-you for taking the time to do so. It would be really useful to know which ward your mother was on so that I can pass your concerns onto the team, could you possibly email me on the address below and let me know? I am very sorry to hear that your recent experience as a visitor and your mother's as a patient wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks for taking the time to comment, and I do hope your mother is recovering well Wendy Stobbs, Patient Experience Facilitator

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