"Waiting time"

I have always praised our hospital until today. I waited 1 hour and 40 minutes for my appointment. The 'doctor' I saw was so rushed off her feet she fired questions at me at such an alarming rate I didn't have time to think. I am 67 years of age. I feel she didn't take the time to read my notes and asked me questions that weren't relevant. I left feeling as if I shouldn't be in pain, let alone expecting some understanding and pain relief. I don't take pleasure in being ill and rarely attend the doctor. I had a spinal procedure and it didn't work, it's not my fault. When I originally attended before the procedure the doctor was clear, articulate, kind and understanding. Not today. I now have to wait for 3 weeks for a letter, as today she couldn't decide what to do with me. At the moment I feel like a spare part and I dread going back.