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Poor communication

Story from nhs.uk

"Poor communication"

About: Gloucestershire Royal Hospital

Patient seen in accident and emergency with broken arm sent to different part of the country with no letter about the diagnosis or management or ongoing needs for follow up just a CD with an xray on it.

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Responses

Response from Gloucestershire Royal Hospital 9 years ago
Gloucestershire Royal Hospital

Submitted on 01/10/2014 at 14:44
Published on nhs.uk on 02/10/2014 at 04:00

Hi there, Sorry to hear about your experience in A&E. It would be good to get a few more details so that we can look into this further for you. Would you be happy to contact our patient liaison (PALS) team so they can ask a few questions and gain a bit more information about what happened? You can email them at pals.gloucestershirehospitals@glos.nhs.uk or call 0800 019 3282 (Free phone). Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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