"My two same day admissions"

About: Heartlands Hospital

Dear Sir or Madam I have been a patient at Heartlands for over 4 years and recently on 5th September my r\h nephrostomy tube fell out and my Doctor arranged for me to be immediately admitted to ward 11, and the tube was replaced mid afternoon, I started my dialysis the next morning and was discharged later the same day. Subsequently, I had a high temperature on Monday the 8th of September and again my doctor arranged for my admission the same day where I was given intravenous antibiotics and discharged the next day after receiving my second session of dialysis. I would like to pay tribute to the care I have received from the consultant and the Urology Dept and also grateful thanks to the Renal Clinic for superb care and consideration, My Daughter Melanie and myself now think of them as Family. Finally special thanks to another consultant who took over on my second admission and lifted my spirits considerably and I went home much sooner than expected . Yours sincerely

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Mr Verrell

Thank you for taking the time to post your feedback regarding your care at Heartlands Hospital. It's great to hear that your experience was so positive across the whole of your admissions.

I will ensure the medical and nursing staff involved receive a copy of your feedback.

With kind regards and a speedy recovery


  • {{helpful}} of {{total()}} people think this response is helpful