"A&E staff need to introduce themselves"

About: Stoke Mandeville Hospital

I experienced very short waiting times in A&E, and prompt care from staff. My major issue with the experience was that not one of the four people who dealt with me explained who they were and what their role was. It left me feeling really unclear what was going on. In one appointment, I was talking to someone I can only assume was the triage nurse, when a man entered the room. Nobody told me who he was, so I stopped talking. Both the man and the nurse told me to continue. I assume this guy was a doctor, because he took over my care and gave me drugs! Have you heard of Kate Granger? She is a doctor turned cancer patient who founded the #hellomynameis campaign. I thoroughly recommend your staff look up her campaign and really think carefully about the way they're interacting with their patients. A very simple action of introducing yourself and explaining your role in someone's care can make a huge difference to a patient. Especially in a stressful environment like A&E, where the whole event is usually pretty confusing anyway. As an aside, I was also prescribed a drug which the NHS recommends not to use in pregnancy (I'm 26 weeks pregnant); I only found this out after calling my GP the next morning, so I'm not particularly impressed with that.

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your comments. I have passed your recommendation on to the relevant team.

I have a concern about the medication you were prescribed as a pregnant woman and would ask that you contact me directly to take this matter forward.


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