"father died here"

About: Princess Royal University Hospital (Orpington)

Some time ago my father was taken here and was put on a ward which led near to a morgue as I walked towards it. My father was once Royal Navy and fought for England in the Korean war but had COPD at the time he was admitted. I was told that he would probably not come out because he had blood poisoning but the matron was very unfriendly to my mother telling her not to sit on his bed because of the transfer of germs but no chair was offered to her despite she is poorly and not able to stand well. The Doctors were nice although they played G-d by telling me they would let my dad die if his heart stopped beating without giving a choice to those whose life was in their hands. The next day no one told us or phoned us to tell us that my dad had become very unwell. When I came to the ward later he was breathing harsh;y and was not responsive. It was bitterly cold in the ward as the windows were wide open and another elderly man was clearly very cold. I asked the nurses to shut them but they took their time and were cold towards me. No one told me my dad was dying, and I watched as he stoppped breathing. My mother arrived and no one said anything, just that he was dead. Everyone acted as if a human being had not died here but rather someone who was nothing, except they could not understand the felings of those who are left to know that he was very much human and was a brave man who fought for our country. Nurses have forgotten to care it seems and suddenly all that Nightingale hoped to acheive has died and all that remains is the suffering of humans who should be treated with true compassion.

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Response from Princess Royal University Hospital

I am sorry that you are still distressed by your fathers death. I do not know how long ago this was or whether you raised your concerns at the time. If you contacted our PALS service we would be able to advise you on whether we would be able to investigate the concerns you describe. The email contact for PALS is kch-tr.palskent@nhs.net