"ward 22 my dads care"

About: North Tyneside General Hospital

Our family cant thank ward 22 and the beautiful thoughtful staff you have there for our fathers care over the past few weeks since being transferred from Wansbeck the comparison is enormous. They have conscientiously cared for him from day 1 and observed our mother with care also as she has first stage vascular dementia, the occupational Therapist has been informative and actively engaged in keeping us informed also the physiotherapist updates us often on his achievements and considering the size of his stroke his achievements have been wonderful . The doctors have kept us informed with the change of medication and his best treatment. Two of the Nurses have been there since day one and have been a tremendous help your student nurses also are actively engaged in knowing what is happening with their patients and have a brilliant outlook which makes everything so much easier from asking questions to just generally passing time of day. Thank you so much for employing these wonderful people. On the downside my sister had cause to go to audiology to query an apppointment for our mother who had received a telephone call and couldnt remember whether it was the hospital or doctors due to her dementia she asked someone if they could tell her if our mother had this appointment and explained why she was asking, the said person went to another room to get someone else and this person treated her angrily and abominably to the extent that she was brought to tears notwithstanding the fact she did inform them that our father was on ward 22 mother was a dementia sufferer and we needed this information to keep her calendar right they were still horribly abrupt and angry and 'did she know how large the database is' she did ask them to refrain from speaking to her in that manner but they continued which she told them to forget it and we would try to find out what exactly had occurred ourselves. I concluded from some information another of our sisters had given us that the phone call came from our GP who had decided to make her appointments at the same time of the day 10.10 am so that she wouldnt forget them so my sisters were going to follow that up. This incident happened today and as our family is undergoing a hopefully once in a lifetime level of stress where the two most important family members are undergoing age related issues at the same time emotions are raw and we are all considerably upset and one unfortunate being tips the scales to cause further upset that we honestly dont need at this time: All in all ward 22 cannot be faulted one bit I just wish there were more ward like this and just a few more lovely staff on in the evening. the five stars are for them audiology can go sing.

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Response from North Tyneside General Hospital

Dear Christine, Firstly can I thank you for your wonderful feedback about staff on ward 22. It is beautifully written and very touching to read. I know that all of the staff on the ward will be absolutely delighted to know just how much you and your family have valued the care that they have given your father. It must be so reassuring to you to know that your father is being cared for in such a dignified and compassionate manner. Having a member of our family in hospital can be a very worrying and stressful time. I do hope that the team have been able to alleviate some of this for you. With regard to your sisters experience with a member of staff in the audiology department. Can I firstly say how sorry I am. It is never acceptable for a member of staff to treat a patient or a member of their family in such an abrupt and disrespectful way. I think it is important that we share your sisters experience with the manager of the department. I would be very grateful if you could contact me at Joanne.mackintosh@northumbria-healthcare.nhs.uk so I am able to request some further details from you. Best Wishes Jo

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