"poor communication"

About: Luton & Dunstable Hospital

My last visit to a family member in the ward left me speechless, literally speechless. The two nurses available couldn't communicate properly in English. We had resort to using our hands and pointing things out for them to understand. Communication is one of the most important part of healthcare and you are endangering the life of patients by leaving them in care of people who cannot communicate properly in English.

Story from NHS Choices

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Response from Luton & Dunstable Hospital

We are concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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