"Unimpressed by nurses' attitudes at Aintree"

About: North West Ambulance Service NHS Trust University Hospital Aintree / Accident and emergency

(as the patient),

On being admitted by ambulance (paramedics where great) I had to undergo tests, ECG done swiftly then moved to wait to see a doctor, 3 hours later I get seen, bloods taken and moved to an assessment unit to await results.

One man, who I heard a nurse say was infectious, was in a single supposedly quarantine room. This did not stop the man wandering around touching other beds and equipment. Apart from one student nurse asking him to return to his room once, no other efforts where made to keep him in quarantine.

Patients were moved out of the unit and their beds filled by other patients, apparently without cleaning or washing down the beds first. This did not appear to be a staffing problem, as I could hear some nurses at the nurses station laughing and joking telling stories about the night before. In fact it sometimes sounded like they were having a party. In almost 12 hours before my discharge I was not offered any drinks, although I was not nil by mouth.

I'm afraid my view of nurses has drastically changed. On a previous stay at the same hospital some 12 years earlier the nurses were polite, courteous and had a pride in their job. My latest visit found some of the nurses I saw chewing gum, unresponsive and with a ‘couldn't care less’ cavalier attitude. They seemed to be lacking leadership or adequate supervision. The days of a Florence Nightingale vocational nurse seem to be replaced by people who just treat it as a job.

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Response from NHS Knowsley

Dear Disgusted1,

Thank you for raising your concerns.

I have forwarded these onto the PALS Team at Univesity Hospital Aintree and they would welcome the opportunity for further discussion with yourself, in respect of your concerns, in order that these may be addressed.

Please do not hesitate to contact the PALS team on 0151 529 3287 if they can provide you with assistance in this matter.

Kind regards

Kelly Jones

PALS Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by disgusted1 (the patient)

I'm pleased you have passed this on to the local Pals team, but my past experiences with 'pals' found them lacking and I felt almost behaving as stooges for the local health authorities, very good at reams of excuses but apparently impotent,. As such I have no faith in them, instead when my experience has been properly put together and if I can get a certain witness to verify events and photographic evidence I intend to submit a dossier to the press, including Roger Phillips from radio Merseyside, I believe this will minimise letters being 'lost' in transit or evidence being swept under the carpet.