"being told off for being in pain"

About: Huddersfield Royal Infirmary / General surgery

(as the patient),

At Christmas, I was admitted to Huddersfield Royal Infirmary, with a very badly broken right wrist. I was told on Christmas eve by a surgeon at Calderdale Royal in Halifax that I needed a plate inserting into my right wrist and my information would be sent to Huddersfield. On arrival at the hospital, no information had been received and another surgeon was in charge of my care who decided I needed k wires instead. I had the operation and on waking in recovery I did not know where I was or could not remember what had happened to me. I was told to shut up crying and stop shouting. I was in extreme pain. I have never experienced pain like it before and to be told to shut up. It was embarrassing. I am a staff nurse who has worked for the NHS for over 30 years. I was put on a ward, which I can only describe as being like an asylum. I got no sleep and hardly any attention, because of the elderly who constantly shouted and called out. It was like a nightmare, the worst is that my wrist is not right and I will have to have another operation soon. I dread to think what will happen to me.

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Response from NHS Kirklees

Thank you for taking the time to give valuable feedback on your recent in-patient stay with Calderdale & Huddersfield NHS Foundation Trust. These comments are captured and fed back into our organisation to help influence and improve the services we provide. I am sorry that there were aspects of your care that you were not happy with and if you feel you would like advice, help and support in taking these concerns forward please contact our PALS teams at either hospital site. Patient Advice & Liaison Service Calderdale Royal Hospital Tel: 01422 222417 Patient Advice & Liaison Service Huddersfield Royal Infirmary Tel: 01484 342128 Fax: 01484 347265 E-mail: pals@cht.nhs.uk
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