"Reception incompetent and rude"

About: Charing Cross Hospital

Staff told of an address change but didn't adjust the computer. Very rude. Don't arrange appointments correctly. Waiting time all 4 times Iv attended was between 1- 1.5 hrs. No continuity of care no one in control of any patients a scramble of emails and phone calls to get any care at all.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is dissappointed to read of your experience in the ENT Clinic at Charing Cross and we apologise for the poor service you have reported. It would be helpful to understand what happened and who was involved so we hope you will contact our PALS service to facilitate this pals@imperial.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful