"A & E emergency admittance"

About: Royal Blackburn Hospital

my son was seen by his doctor at tea time last night, diagnosed kidney/renal stone, was given morphine and instruction if pain came back and more severe to send for ambulance to take to hospital, this happened at 9pm, ambulance staff brilliant, taken to 'A & E, given more morphine and various xrays etc and told he would be kept in over night to monitor him and the pain, I went to bed, to be wakened at 3am they were sending him home at 3am saying they had no beds. I ask you 3am

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Response from Royal Blackburn Hospital

Dear Anonymous Many thanks for your feedback on your experience of our A&E service, and thank-you for taking the time to do so. I will make sure both your appreciation of the A&E department but also your concerns about the 3am discharge are passed onto the teams concerned. I am aware that your son has been admitted from a further comment you've made on this website which I have also responded to but it would be useful for me to know which ward he was admitted to and then discharged from if you could get in touch that would be really appreciated? I am very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Regards Wendy Stobbs, Patient Experience Facilitator

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