"Let down"

About: Wansbeck Hospital

My daughter was admitted on several occasions to the childrens ward at North Tynesidewith severe abdominal pain. Having just turned 16 we now found ourselves in the Gynae ward at Wansbeck. We found we were not taken seriouswily by the doctor we saw. We feel the doctors didnt really care about how to make my daughter better. Pain relief was slow in coming and Doctors brushed her pain off everytime as period pain with the doctor stating "sometimes periods can be uncomfortable" Surely you dont treat period pain with Morphine and send them home with a bottle for the future??? Food quality was appalling. Another worrying thing was that we were sent home with a cocktail of drugs but no plan on how and whento take what. I will say the nursing staff were brilliant. The doctor let the ward down. In the end we paid to go private. The consultant was caring and put an action plan together. She was operated on shortly afterÄ™ her GCSEs privately and theu found a heavy load of adhesions on her ovary which had been causing this pain. Untreated this can lead to eptopoc pregnancies and infertility. The NHS refused to explore avenues, instead stick a sticky plaster over it and hope it goes away. How can I have any future faith in the NHS?

Story from NHS Choices

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Response from Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust

picture of Annie Laverty

Dear Vicky,

I have just discovered that your review from 3 months ago has remained unanswered on the Patient Opinion webiste. I am extremely sorry, I usually try to respond to all posts as quickly as I can, out of respect for those who have taken the time to share thier views.

I see that the original story was from NHS Choices so I will try and find out from them what has happened in this case.

I am also sorry that you were left so disappointed by all aspects of your daughters care and that this caused you to lose confidence in the service offered by the nhs.

As an organisation we pay a lot of attention to patient feedback, we know it helps us continually improve and tailor our services around the things that matter. We'd still be very keen to learn from the gaps in care that you identified and so I'd be grateful if you'd get in touch with me to share some more details: annie.laverty@nhct,nhs,uk

With apologies once again,


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