"Daughter in childrens unit"

About: North Tyneside General Hospital

My daughter was admitted on numerous occasions to the childrens ward with severe abdominal pain. We found we were not taken seriously. We rarely saw the same doctor twice, all asked for back history and all had their own theories on what was wrong. Noone took a real intetest neither did we feel anyone cared about how to make my daughter better. The bath was broken. We werent not offered any towels whilst in hospital and the showered flooded the ward. Noone came to replace fluids of checked what my daughter ate or drank. Pain relief was slow in coming and Doctors brushed her pain off everytime as either period pain or IBS. Surely you dont treat period pain with Morphine! Food quality was appalling. In the end we paid to go private. The consultant was caring and put an action plan together. She was operated on shortly after her GCSEs privately and theu found a heavy load of adhesions on her ovary which had been causing this pain. Untreated this can lead to eptopoc pregnancies and infertility. The NHS refused to explore avenues, instead stick a sticky plaster over it and hope it goes away. How can I have any future faith in the NHS?

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Response from North Tyneside General Hospital

Dear Sir/Madam I very saddened and disappointed to read about your daughters experience of care at Wansbeck Hospital. I am so sorry that this has resulted in you losing faith in the NHS. Patients and their families should never feel that they are not being taken seriously by any of our doctors. It is very difficult to provide you with a more personalised response due to your feedback being anonymous. If you feel this would be helpful to you we would be very keen to help. I would be very grateful if you could contact me at Joanne.mackintosh@northumbria-healthcare.nhs.uk Thank you for your kind comments about the nursing staff. Best Wishes Jo

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