"Receptionist very efficient and polite"

About: Darent Valley Hospital

(as the patient),

What I liked

Receptionist very efficient and polite

What could be improved

Some reception staff need to smile a little more. I know it is not always easy after a long day but a smile often puts people at ease.

More about:

Story from NHS Choices

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Response from Darent Valley Hospital

We are delighted to hear that the receptionist was polite and efficient. We will reinforce that a smile can go a long way to improve patient experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful