"Excellent care at Royal Wolverhamptin Hospital"

About: New Cross Hospital / Accident and emergency

(as a relative),

My nephew was taken to the Emergency Department at New Cross Hospital, Wolverhampton during the early hours of Sunday following a serious assault where he sustained a broken jaw. The attention, professional attitude, care and compassion he received in ED and subsequently on Ward A23 was second to none.

He underwent a 4 hour operation - the surgeon Mrs. Darryl? And her team in maxillo facial surgery were exemplary. The consideration and communication given to his family members was excellent including theatre team, recovery staff and the staff nurse on the ward caring for him. As a healthcare professional myself for the last 30 years, I would have been proud to work with the whole team.

My sister and all the family are extremely grateful and would like to thank this fantastic team.

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Response from The Royal Wolverhampton NHS Trust

Dear Cmj9

Thank you for posting your comments relating to the care and treatment your nephew received recently. I will share your comments with the staff in our Emergency Department and Ward A23.

I wish your nephew well with his recovery!

Kindest regards

Carol Bott

Head of Patient Experience and Pulbic Involvement

Response from New Cross Hospital

Thank you very much for taking the time to post your comments relating to your nephew's care and treatment at our hospital. I will share your comments with our staff and wish your nephew well with his recovery! Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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