"Excellent healthcare assistant"

About: North Tyneside General Hospital

Too often we are quick to complain but I would like to give positive feedback about a member of staff who works as a HCA on Ward 15 at NTGH. He is such a caring and considerate person and it is obvious that he genuinely cares about his patients and their care. He works so hard and I wanted you to know that as a family we appreciate everything he has done for my elderly mother. Unfortunately, we have witnessed that his good nature and caring attitude can often be abused by other members of staff. I have never heard him complain or say "no" If all the staff on the ward were like them, what a fantastic ward this would be.

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Response from North Tyneside General Hospital

Dear Sir / Madam, This is a lovely personal tribute to a member of our staff - thanks so much for brining this to our attention. I imagine he will be really delighted to know what an impression he has made with his kind and compassionate ways. Unfortunately because your post is anonymous it is harder fro me to be certain as to who you may be talking about ? Would you mind contacting me directly on annie.laverty@nhct.nhs so that I can be confident that I'm thanking the right individual. Best wishes and thanks, Annie

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