"The staff I met were lovely"

About: Heartlands Hospital / Accident and emergency

(as the patient),

I fell down the stairs recently. The next morning, it was so painful that my husband took me to A and E.

I felt really embarrassed about going and was expecting to have to wait hours and felt I was wasting the hospital's time. However, the staff I met were lovely.

Put my mind at rest that I had done the right thing. I really appreciated the professional, high quality care that I was given. Within three hours, I'd been assessed, xray completed and on my way... Albeit on crutches! Thanks to all who helped me.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear MCL

Thank you for taking the time and trouble to post your experience at Heartlands Hospital ED.

I have forwarded your email to the Matron to show her staff what you have posted on Patient Opinion.

With kind regards and a speedy recovery


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