"Hospital comment"

About: Friarage Hospital Site

I would like to say that the Cardiology Department have a real gem of a nurse to explain to a patient what is going to happen and who is going to make it happen. Although the nurse said we could interrupt if there was anything that I didn't understand, i had only to do this once. Their explanation of what was going to happen when I came into hospital was absolutely brilliant. I came away from this pre-assessment without any worries at all, I Just don't understand about people who complain about hospital staff as I have always found them to be very helpful and kind whenever I have had to use the services of the Friarage and the James Cooke hospital.

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Response from Friarage Hospital Site

Good afternoon Alan Thank you for your feedback regarding your visit to the Cardiology Department at the Friarage Hospital, Northallerton. I am pleased to learn that the member of staff was able to reassure you and explain the procedure clearly. I shall certainly forward your kind words to the member staff involved, who I am sure will be very pleased to read them. With best wishes Mrs Karen Harwood Lead Nurse / Patient Relations Manager

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