"I was booked to come in for day ..."

About: Broomfield Hospital

(as the patient),

What could be improved

I was booked to come in for day surgery and asked to arrive at 1400. On arrival I was directed to a waiting room, where a number of people were already waiting.At 1445 a nurse came into the room and asked if we were all waiting for surgery for pain management,no consideration was given to our privacy with regard to the purpose of our visit. She then went on to tell us the surgeon was delayed and some of our proceedures would not be done, she could not tell us who would or would not be done. I asked that she find out so we were not all hanging around. She returned at 1530 and called us all around to a different area, directing some to cubical spaces and I was asked to sit on a sofa. After around 15 mins the surgeon took me to a cubical space and told me he couldn't do my proceedure that day.

He explained that the theatre had beed closed due to infection control reasons and had only been opened up at 1500. Also my medical notes were unavailable and therefore information on my previous proceedures could not be accessed.

Anything else?

I believe that poor communication and management led to me having to waste a whole day for no purpose. I had to take a holiday day from work and as a health care professional this is not always easy to do. I do not believe it would have been too much effort to call me the day before to explain my notes were not available and my proceedure could not take place. Also untill 1500 no one knew if any proceedures would take place as the theatre was closed! I was not the only person who had their proceedure cancelled that day.

Story from NHS Choices

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