"Not sure why I bothered..."

About: Darlington Memorial Hospital

I came to the A&E dept due to a problem with my knee due to a rugby related injury, there is extensive swelling and severe bruising running the full length of my calf as a result of the injury. I initially saw the nurse for a brief 2-3 minute assessment where she mentioned the likelihood of tendon injury due to the swelling and pain and sent me for x-ray. Following the x-ray I was called back in for no longer than 30 seconds to be told no bones were broken so there's nothing they can do. So I'm sat here, in considerable pain, with substantial swelling and no further information the cause, and absolutely no proposed treatment going forward. Unfortunately, this is far from the first time I have felt like this upon visiting be the A&E dept here, should I need to again I would certainly think twice about doing so, which is not the position I am comfortable with for my local hospital.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Accident and Emergency department at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Appleton House Lanchester Road Hospital Site Durham DH1 5XZ If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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