"Poor communication from staff"

About: Heartlands Hospital / Accident and emergency

(as other),

I feel the people in The NHS working in certain wards are really heartless why? The service my family and current family is receiving and I have recorded information and kept a log may expose heartlands for more flaws. However I don't want to do this just like that. Like everyone we are entitled to receive like staff themselves treatment and care. Everything from the service at A and E to the various bays on other wards has been revolting.

I for sake of evidence collecting and safety due to staff treatment wont say much now but ill monitor the treatment my friends and family receive.

I also have a colleague who covers Birmingham regional areas I have already informed him he has asked me observe behaviour from now on within certain units within the hospital.

Thank you.

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Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear Sir or Madam, thank you for your feedback about Heart of England Foundation Trust. If you have concerns and would like us to look into them please contact the Patient Services Department on 0121 424 0808 a member of my team would be more than happy to chat with you to see if we can resolve the concerns you have.

Kind regards

Margaret Mitchell

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