"Inefficient follow up appointment"

About: East Surrey Hospital

(as the patient),

Following a GP appointment in early June I briefly say a consultant at ESH who referred me for a MRI scan. Instead of showing were the appointment department was I went home.

Weeks later I received an "appointment pack" for the MRI scan for a time I cannot fulfil. So at special additional expense on the NHS I have got to rearrange it.

If I had been able to discuss the appointment before I left the hospital I could have discussed the time then and not incurred the additional extra cost of administration.

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Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

Dear 'Oxted'

Thank you for taking the time to share your feedback and I am sorry to hear about your experience. We continually try to improve the care we give to patients and feedback plays an important role in this.

Kind Regards,


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful