"Horrified at care on surgical ward 1"

About: University Hospital Aintree

I was admitted to surgical ward one with gastric problems however I then contracted problems with my bladder (which the doctor advised I could have been infected during my stay at hospital) I couldn't pass water and was left for 12 hours without any assistance even though I felt like my bladder was going to burst. eventually they fitted a catheter which filled the whole bag immediately. This was not emptied for a further 3 hours even though the bag was completely full. At one stage I was in the corridor and started to dry heave as I was about to vomit. Two nurses who where chatting turned around and asked me if I was going to be sick. I said I was and one of them said "well i don't know where the sick bowls are" they then continued talking and left me standing there. I was then moved to ward three and the catheter has remained in and I have had no diagnosis, no tests apart from a water sample. I have now been sent home and told I cannot have a specialist appointment for 8 weeks! I am a 21 year old student and I am finding this extremely emotional. I have been given 1 Catheter bag and have been told today that the ward will not authorise any more bags. Overall I feel totally let down by Aintree Hospital in fact i am disgusted and so is everyone I have told about this situation.

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Response from University Hospital Aintree

We're really sorry to read that your care fell short of the standard you expected and that it has caused you emotional distress of this nature. If you would like to speak to anybody about your experience please contact our Customer Service team. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you

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