"Hearing aids"

About: Shotley Bridge Hospital Site

Having had a Siesman hearing aids I went back to the clinic as one didnt work. I was fitted with Phonak hearing aids. The new hearing aids are terrible with abnormal sounding voices, echoing, no volume control, irritate the ears causing excessive wax & hot The experience was so bad I started wearing 1 old Siesman hearing aid with normal voices, volume control, no echoing and no wax. Ive been told I cant have the old moulds Difference is like comapring a Boss radio and one from a £1 shop A nasty tacky tinny rubbishy copy

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Response from Shotley Bridge Hospital Site

Thank you for providing feedback on your recent visit to the Ear, Nose and Throat department at Shotley Bridge Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Appleton House Lanchester Road Hospital Site Durham DH1 5XZ If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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